Biggest Mistakes You Can Make with Your Facebook Page

Time and again, when discussing Facebook pages with people, we realize that there are many misconceptions about how these pages work. Below, we discuss a few common mistakes so that you don’t repeat them with your business page.

Mistake #1: Thinking fans frequently visit your business page

Most people only ever visit your fan page once, and after that they interact with your page via their newsfeed. Some highly interactive and engaging business pages see frequent repeat visitors, but the majority of fans interact with your page by liking and commenting on postings that appear in their newsfeeds. In order to drive more traffic to your fan page it is important to recognize this fact and post in such a way that entices fans to return to your page. For example, “we’ve posted new photos albums to our page”, or “we post daily tips every weekday, scroll down our page for lots of great advice”.

Mistake #2: Believing fans see every post published to your business page’s wall

Many pages owners think that every fan of their page is seeing everything they post. This is far from true. The easiest way to think about how fans see your postings is to think about how you see content on your personal Facebook profile. What appears in your newsfeed is only a fraction of your friend’s activity, it is the information that Facebook has deemed important enough for you to see based, in part, on who you interact with most on Facebook. It is possible to change your newsfeed settings so that you see everything that has recently been posted, but fewer than 10-20% of Facebook users modify these settings.

How can you change how many fans see your postings? Engage your audience! Each time a fan comments on one of your postings it shows up on their Facebook page and in their friend’s newsfeeds. Also, the more a fan likes, comments and interacts with your page, the more often your postings show up in their newsfeed.

Mistake #3: Ignoring fan comments

A successful business page involves conversations between you and your fans. If you never respond to fan comments, they won’t continue commenting for long. No one wants to talk to a brick wall (pun intended!). The more you respond to fans, the more they will comment and interact with your page. On a similar note, respond to negative comments instead of deleting them from your wall. Social media is about being transparent, and deleting negative comments is the opposite of the image you want to portray. Instead, respond promptly to negative comments and address the person’s concerns in a timely, friendly manner. Often times, even negative comments can be an opportunity for you to shine by showing you care about your customers and their opinions, and that you respond to comments and concerns quickly.

Mistake #4: Posting content all about you, and way too often

You don’t want to hog your fan’s newsfeeds with 4 or 5 posts all in row, this is a surefire way to get them to unlike your page. Instead, aim to post content 1-2 times a day, and spread your posts out a bit throughout the day. We highly recommend the 80/20 rule – 80% of the time, post interesting content from your industry and 20% of the time, post promotional content about your brand or company. The goal is to draw fans to your page and position yourself as the go-to-resource for the newest and greatest information in your industry. If you do this correctly, fans will naturally be interested in finding out more about your company – without your having to be overly promotional or salesy.

Mistake #5: Not taking advantage of the many features available to business pages

There are many customization features available to Facebook pages, why wouldn’t you take advantage of them? Start by claiming your vanity url if you have over 25 fans. This will make it easier for fans to find your page, and increase your visibility in search results. Next, create custom tabs on your Facebook page, including a custom welcome page, and set your welcome tab as the default landing tab for non-fans. Finally, link your various social media accounts to your Facebook page, including your blog, YouTube, and autoposting your Facebook updates to your Twitter account.

Mistake #6: Not budgeting for Facebook Ads

Facebook Ads are a great way to gain fans and awareness of your page – these ads are highly targeted and their precision is virtually unrivaled. Best of all, you set the budget! Spend as little as $1 a day or as much as you’re comfortable with, and you only pay when people click on your ad. Facebook Ads can send people either to your Facebook page or to your external website and are an integral part of building awareness of your business.

Mistake #7: Running illegal Facebook competitions and contests

Most Facebook page admins are unaware of Facebook’s rules and regulations surrounding contests and promotions, but it’s important to know the details before you inadvertently get your Facebook page deleted for running an illegal contest. In our blog post on Facebook contests, we cut through the legalese and explain the rules and regulations in a straightforward way so you know exactly how to run a contest that follows Facebook’s guidelines.

If you avoid making these 7 mistakes with your Facebook page you will be well on your way to creating an engaging and popular business page. If you need assistance with your business page, contact us and we’d be happy to help.