Archive for the 'Social Media Marketing' Category

Foursquare For Business

Thursday, February 18th, 2010

Foursquare, the location based social network, is purported to be the next big social media phenomenon despite ongoing privacy concerns.   Launched just last year in only a few cities around the world, Foursquare now has over 400,000 unique visitors (in January).  Since September there has been a steep increase  in activity as users catch on to this popular social networking game and this is only expected to grow since Foursquare went global last month.

Foursquare Growth

Playing Foursquare

Foursquare allows users to check in from their mobile phones when they are out and about at dinner, sports venues, tourist venues and even at the hairdresser.  As a user, each time you check in to a location you are awarded points.

Once you start accumulating points or visiting locations frequently you are awarded badges and titles (I am the Mayor of Stock Up, one of my favorite places to have lunch in Kerrisdale).   Foursquare apps are available for download to most major smart phones (iPhone,  Blackberry, Android and Palm Pre.).

If you think it sounds like more of a game than a serious business network, you are right but if your business is location based, it is a game you really should be taking seriously.   A little friendly competition can do wonders to bring people back to your location again and again and so businesses are beginning to clue in to the loyalty potentially and Foursquare as a tool to spread awareness: many businesses are offering incentives to those who become mayor and to visitors who offer tips about the location.

Foursquare Tips for Business

1. Make sure you are listed on Foursquare.  The best way to do this is by joining the community, downloading the phone app and adding a venue from there (read this post from Dave Tailor for more detail on how to do so).

2. Consider offering incentives for those who visit frequently and sign up with Foursquare to promote these.  Every time someone signs in to your location, their followers see this, so the more Foursquare visitors you have the better – its like free advertising!

3. Monitor Foursquare to see who is visiting and especially to track tips.  Foursquare users can provide tips about your location and since this is user driven you may want to reward positive tips and be prepared to go to bat if someone posts something negative.  Most of the tips I have seen to date are positive.

My Perspective

I have been playing around with Foursquare for a few months and it is fun but so far I haven’t been rewarded for my patronage – here’s hoping this post changes that!

Frustrated at the longer anticipated wait for sushi the other week, I posted this warning others to factor in time but there has been no response to that either.

Since Out-Smarts is virtual and not location based, we’re not on there but we do encourage all businesses to be aware of what Foursquare is, to make sure they are listed and to keep an eye on what is being said about their business.  If Foursquare does take off, as it is predicted to, then more and more of your clients will be using this tool to share their nights out, business meetings and fun.

Using Social Media for Recruitment – Part 2

Friday, January 22nd, 2010

Yesterday, we talked about how you can use LinkedIn for recruitment purposes, today we look at some of the other tools available to support your recruiting needs.

Plaxo – another prominent professional networking tool with over 20 million users, Plaxo is similar to LinkedIn in that it allows you to search job listings and to connect with people who are hiring but unlike LinkedIn, it does not have tools aimed solely at recruiters yet.

XingAnother professional network which is becoming more popular with over 8m users.  It is very similar in its functionality to LinkedIn but posting jobs is much cheaper.  The downside is that lots of users are in Europe so its not the best tool for North American recruitment purposes.

Other professional social networks that facilitate recruitment:

Viadeo

Biznik

Social Networks – Facebook

Facebook Groups:  there are groups on Facebook dedicated to getting the word out about jobs.  To do so you can join and post or participate.  Examples include:

http://www.facebook.com/search/?q=jobs&init=quick#/group.php?gid=29593013279&ref=search&sid=745281396.2828234181..1

Facebook Pages – some companies have Facebook pages dedicated solely to helping them find staff.  The best known example is the Ernst and Young Facebook Page.

Facebook Events – having a hiring fare?  You can use Facebook events like this one to promote it.

Facebook Ads: allow you to post ads aimed at people you want to employ: location, education level etc.

Twitter

Twitter is proving a great tool to promote job openings.  You can use corporate or staff Twitter pages to Twitter to your community about job postings or you can even have your own dedicated Twitter feed that serves this purpose alone like KPMG http://twitter.com/kpmg

As with any Twitter effort, your follow strategy will be important.

Twitter Ad-ons

You can also use third party tools like Twitter Job Search to search listings and post your own.

Here at Out-Smarts, we are looking to hire an intern right now.  So far we have had 3 suitable and interested candidates contact us and all we had to do was post the fact to Facebook and Twitter.    If you are interested please contact us, otherwise good luck in your recruiting or job search efforts.

Using Social Media for Recruitment – Part 1

Thursday, January 21st, 2010

Social media isn’t only a great tool for networking and marketing online, companies are using these tools more and more to connect with potential employees, to attract new hires, to build brand awareness (as a great company to work for) and to research prospective employees.  This is the first of 2 blogs looking at social media for recruitment.

There are a number of social media tools you can use to enhance your recruitment function – here are a few:

  • Professional Networks,
  • Social Networks like Facebook,
  • MicroBlog platforms like Twitter,
  • Blogs,
  • Video
  • Podcasts.

Perhaps the main social networks that support recruiting are the professional networks.  To use these effectively, your company should have a presence in these forums whether it be through a company presence or through staff profiles.

Professional Networks:

LinkedIn

LinkedIn has over 47 million users in 200 countries.  As a “professional social network” it is ideal as a tool to use to assist recruitment.  There are a number of ways you can use LinkedIn for this:

Searching Jobs on LinkedIn – this is useful from a recruiting perspective as it allows you to search other positions in your industry that have been posted in this forum.

Find People

You can use your LinkedIn Profile to find people – LinkedIn is a free professional network but if you upgrade your LinkedIn membership you can communicate more effectively with possible candidates.  Paid LinkedIn accounts start at $24.95 and run to $400.95 depending on volume (of emails, interactions etc).  By using this paid LinkedIn functionality you can contact, communicate and interact more than with the vanilla version but more importantly for recruiting, you can check references.

Post a Job

Posting a job on LinkedIn costs $195 for a 30 day listing.  The benefit of posting on LinkedIn is that it facilitates candidate research and allows you to identify and connect with people who can recommend and refer them.

In addition, LinkedIn also provides a service aimed solely at recruiters called LinkedIn Talent Advantage which aids in the sourcing, getting the word out about jobs.

More on social media for recruitment tomorrow.

Shut Up and Listen

Wednesday, January 6th, 2010

In December I read an article in the Vancouver Sun that inspired me.  The article, called “How Social Media Have Globalized the Shopping Experience”, related how the writer, Gillian Shaw, simply had to Twitter about her choice for next car and lo and behold she got a response from a GM dealer offering her a test drive. Here’s an excerpt:

Gillian Shaw

My Social Media Experiment

So, I decided to try this out for myself to see whether organisations using social media are actually doing a good job of listening and responding to customers and prospects.

Twitter

First stop Twitter where I decided I would use the tool to plan a ski trip.  So I Twittered:

CaptureSki

To date I haven’t had a response.  I tried a different tact and sent a Tweet to Sun Peaks who were listening to direct messages and did, thankfully, respond:

Sunpekas

A few days later I got stuck in an elevator: what a perfect opportunity to see if anyone was listening and could help me.  So I posted my dilemma on Facebook and Twitter.  Followers we’re listening – I got 2 responses from friends, both in Alberta, both in no position to help me escape!

Facebook

On to Facebook, where I commented on the Marks & Spencer Page about my frustration with their delivery service (more often than not gifts for my family in the UK arrive broken or damaged):

M&SM&S2

Here was an opportunity for M&S to respond to my concern and to correct it in the public forum, to enhance their customer loyalty but again I had no response.  Very disappointing – this year I will find a more reliable supplier and M&S just lost a loyal customer of 20 odd years because they weren’t listening or were choosing to ignore my comments.

Shut Up and Listen

Whilst I might not have the following of a journalist like Gillian Shaw, I do have over 2000 Twitter followers and am very active online – I really expected to get more response to my social media comments.

What is my point here?  I have two:

1) Shut Up – First of all companies should realize that we are living in a new world, one where they can and should interact with their customers in these forums to build loyalty and improve customer service.  Your audience expects this and not doing so puts you at risk of negative exposure.   This is no longer a push to market model where companies bombard their audience with one way messages but a two way street where they can build loyal and valuable relationships with customers and prospects and enhance brand value.  Shut up about yourself already and focus instead on your audience and providing value for them.

2) Listen - the first step any company should take when approaching social media is to implement effective listening strategies.  Listen to what online communities have to say about your products or services, company, industry and competitors.   By doing so you will not only get a feel for what is appropriate (very useful when building your social media strategy) but you will also identify sales opportunities, chances to improve customer service and to build loyalty so that customers keep coming back.  Our article Are You Listening? talks about tools you can use to do this effectively.

Conclusion

I look forward to the day when companies stop talking about themselves and start listening to and fulfilling the needs of their audience on social media.  There is a vast source of information and opportunity about your company and your market online just waiting for you to tap into it.  What are you waiting for?  Shut up and listen!

Looking Forward to 2010

Monday, January 4th, 2010

Welcome to 2010 and our first blog post of the new year.  I hope you had a great festive season and that you are raring to go in 2010.

2010 Predictions

I thought this would be a good opportunity to review our social media predictions for 2009 (to see how on the ball I was) and to make some new ones for 2010.  (Clips in red are from last year’s predictions).

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Social Media

2009 was the year when social media really took off, Oprah helped take Twitter to the masses and everyone and their dog started using social media tools.  However, there is some disillusionment now as folks realize, after spinning their wheels for a while that, to be effective using social media, you have to have a strategy. 2010 will be the year that social media becomes an integral part of organisations’ marketing and business development strategies and not simply a stand alone tool.

Capture

According to Compete.com visitor counts to both Twitter and Friendfeed peaked in late summer (Friendfeed seing a rather drastic decline after announcing their acquisition by Facebook in August interestingly enough). I hope that 2010 brings added functionality to Twitter (that top layer I have been dreaming about that puts all that great content to better use and makes it more accessible).   Brightkite never really reached the heights I predicted but competitor Foursquare did (arriving in Vancouver in the summer).

Capture3

Geo Based Networks

In 2010 geo based social networks like Foursquare will continue to grow in popularity but more importantly, these offerings will become more sophisticated allowing both business and users to benefit more from their use.

Capture4

Also on the mobile front, watch out for more digital advertising.  In November I blogged about The Future Of Advertising, introducing offerings like ScanLife and Kooaba.  In 2010 we will see these being put to use more and the promotions will become more interactive.Capture5

Whilst smart phone sales continued to grow in 2009, I expect that the iPhone will be less dominant as the Android really takes off in 2010.  I got one last month (HTC) and LOVE it!

Apps

For 2009, I didn’t predict the growth of the smart phone app: the number of iPhone apps doubled in the first six months of the year.  With Android’s growth and open nature, this phenomenon will continue in 2010 and beyond.  So start thinking about using apps that can help you in business, or developing apps that can help you reach your audience.

Newsletter Renaissance

In 2010 I predict we will see a newsletter renaissance as marketers realize that: a) email is still one of the best ways to reach their audience (you have their permission after all) and b) blogs don’t replace e-newsletters and are often aimed at completely different audiences.  I also think that we will continue to see blogs being used in ways other than for posting articles i.e. blog outreach, blog comments and community building.

Be More Social and Less “Me” Centric

Which leads me to one wish I have for 2010 with regard to social media.  So many companies and entrepreneurs are still using social media to push out information that is completely me centric ( i.e. links to their own websites and not others).  Wake up and smell the roses peeps!  This is not the 20th century when pushing out information was all you could do.  It is time for you to realise that the key to social media is in the name itself – being social.

In 2010 please interact with others more, build networks and relationships, reach out to new peeps, but most important of all, rather than taking a me centric view, change your focus to hone in on those you want to do business with: interact with these people, find ways to connect, to answer their questions and add value.  Then you will see the true benefit of using social media as part of your marketing or business development strategy.

Here’s to growth, prosperity and being social in 2010.  All the very best.

Social Media Santa

Thursday, December 24th, 2009

Online Santa

Despite this being his busy season, Santa has been really active online:

Check out Santa’s trip on Twitter via NORAD and his Twitter profile.

On Facebook there are several Santas - its hard to see which is the real one but NORAD is on there too keeping track of his whereabouts.

Santa now ships to Canada – oh wait, I thought he lived here:  shifty You Tube promotion.  Ho ho ho.

Santa and Mrs Claus share some of their recipes on MySpace.

For more on Santa, check out his wikipedia listing.

And last but not least rumour has it that Santa uses an iphone app to track wish lists now.

I wonder how he finds the time.

Happy Holidays to all our readers.  We hope Santa is good to you!

The Whole is Greater Than the Sum of Its Parts

Monday, December 21st, 2009

This month we’ve invited some guest bloggers to contribute. The first is by friend and colleague Guacira Naves (Owner, The Online Strategy House):

The Whole is Greater Than the Sum of Its Parts

Over a decade ago, an online marketing strategy was comprised by separate tactics that had only one concern in mind: to drive traffic to a site. The game was relatively simple: a site would be built, it’d be supported by email newsletters, advertising, maybe some traditional media, and that was all that there was to it.

Then, marketers became aware of the importance of search engine optimization, and added that component to their plan. Today, social media marketing is the new kid on the block. Not only that – it’s changing how the other online marketing elements interact with each other.

Below is a sample of how this interdependence plays out – and how you can combine each individual channel for the greater good:

Twitter and Google:

  • Google’s new real time search results mean that tweets with your brand may now appear in search results. So, a strong visibility on Twitter can very well influence your site’s exposure on Google. That’s another reason to maintain an active Twitter profile, and populate it with quality content.

Twitter and Customer Opinion:

  • Not only is Twitter the most important micro-blogging network, it is increasingly used as a search tool. It is a channel where people go to find the online equivalent to “word of mouth” about a product, service, etc. On Twitter, frustrated customers often share their gripes, and loyal clients rave about their favourite brands.  Here’s an example:

Imagine if you were looking for reviews on Virgin Mobile and came across the two tweets above.  They may very well sway your decision-making.

However, Virgin Mobile could have stepped in to have their say. It’d potentially have an impact not only on the three individuals involved in that dialogue, but Virgin’s update would’ve been found in searches made for that brand.

Here’s a positive example of how proactive companies observe Twitter conversations, and interact with users: on December 10th, I decided to try Pearltrees. I then tweeted this update:

Minutes later, I received a reply from Pearltrees CEO, Patrice Lamothe, with this message:

That update was not only relevant to me, but to any other individual making a search query for “Pearltrees” around that time.

So, the lesson is: people are going to use Twitter’s search tool to find information on your products or services. You might as well help them find information that is as positive as possible.

YouTube and Search Engine Optimization:

  • YouTube videos are prominently represented in Google’s search engine results.You do have a YouTube channel, don’t you? Then, make sure that, among other things, your videos titles and tags are optimized. And guess what – this will help your presence in search engines, too.

YouTube and other Social Networks:

  • YouTube also gives viewers the option to share a video via Facebook, Twitter, MySpace, orkut and StumbleUpon, directly from the video’s YouTube page. You can also embed a video into your blog, and invite readers to share it – either by embedding into their own blogs, by adding it to Facebook, or inviting them to share it through social bookmarking sites like Reddit. Earlier today, I embedded this third-party YouTube video about Hewlett-Packard into my own Facebook profile:

I wasn’t the only one. According to the video statistics, it was watched an additional 279 times as a result of links from Facebook. Reddit, a popular content-sharing site, had also generated 1,317 views.

Blogs and Search Engine Optimization:

  • By frequently adding fresh, relevant content to your company’s blog, not only will you improve your brand’s presence and clout in the blogosphere, but you will help your site become more appealing in Google’s eyes. That is because Google naturally gives more importance to sites that are updated on a regular basis.

Blogs and Twitter:

  • Blogs can easily be set up to automatically promote a new post, as soon as it is published. You will be not only be driving traffic to the blog itself, but will also help to keep your Twitter profile active with new, original material.

I could go on and on. This just scratches the surface, but gives you an idea of how, nowadays, online marketing elements are so interdependent. When planned accordingly and executed in an orchestrated manner, these tactics will make the whole stronger than the sum of its parts.

About the author: Guacira Naves is an online marketing strategist who has 18 years of Internet experience. Her company, The Online Strategy House, develops and executes holistic online marketing strategies to help clients achieve their short, medium and long-term goals.

Thanks to Guacira for this.  If you are interested in contributing  a post – give us a shout!

How To Gain Followers and Influence Tweeple – by Glenn Hilton

Thursday, December 10th, 2009

Glenn Hilton from Imagex Media has kindly allowed me to share his recent blog post How To Gain Followers and Influence Tweeple with you – enjoy!

How To Gain Followers and Influence Tweeple

Contrary to some early nay-sayers, Twitter has proved itself to be more than a flash-in-the-pan trend. As more and more people are realizing, Twitter can be enormously useful and enriching. And as it continues to mature, the strategies for using it to its maximum potential are becoming stronger and more defined. I can tell you from experience that it’s paid significant dividends both personally and professionally for me. But this didn’t come without effort on my part – I’ve spent countless hours researching, testing and finding the most successful ways to benefit from it. In order to save you some blood, sweat and tears (or a good chunk of your free time), I’ve compiled a list of what I’ve discovered are the some of the best ways to grow your following and influence on Twitter.

But first, a couple of disclaimers. You don’t have to have a large following to be successful on Twitter. You could actually have a quite a small following but still experience great benefit if you properly target your users and engage them in meaningful ways.

so_amused

Another disclaimer: this isn’t about rigging the system or using underhand tricks to magically have 20,000 new followers in a week – or about constantly going on about how you need ‘x’ amount of followers to reach your next goal. Most normal people don’t do this kind of thing offline, so why do it online?

Twitter shouldn’t be about numbers – it’s about the people behind those numbers. So a word to the wise: don’t try to garner new followers unless you’re up for the challenge of treating them like the people they are. This means interacting with them, getting to know them and writing your tweets with them in mind.

It takes time to built up a solid following and use Twitter as the unparalleled networking tool it is. Believe me, it takes A LOT of time. But if you’re willing to put the effort into it, it won’t be long before you’re reaping the rewards. Here’s just a few to consider:

  • gain respect, credibility & recognition
  • share your talents and get discovered
  • strengthen your personal and professional brand
  • find jobs or solid hires
  • uncover great leads for new clients
  • develop strategic partnerships
  • gain support for your cause
  • make new friends with common interests

There are many reasons why you may want to grow your following. Now let’s talk about how…

1. Follow People

@followmenow (Followmenow on Twitter)

The Law of Reciprocity is one of those universal truths that make the world go around. Bluntly put: you scratch my back, I’ll scratch yours. If you want to be followed, start following. Most people will follow you back, especially if they’re trying to retain you, the follower. There are a number of ways to find people to follow:

  • From the public timeline (but you’ll have to sift through an inordinate amount of noise to find relevant content).
  • From someone else’s followers page .
  • From recommendations from friends through practices such as #FollowFriday or by adding people you come across in others’ retweets.
  • Using Twitter search to find people conversing on subjects of interest to you.
  • Using 3rd party applications such as PeopleBrowsr to find new people to follow and join interest groups.
  • Using an auto-follow program* such as Twollo. Apps like this search the Twitter timeline for you and follow individuals who tweet any of the specific keywords or phrases you choose.
  • Using Twitter lists can be quite useful especially because you don’t have to follow people right away. Instead, you can follow a list of interest and choose to only follow individuals you find a connection with. Listorious is a good place to visit to find a directory of the top lists on Twitter. If you find a Twitter list you like, you can use an app like TweepML to follow the entire list with a single click.

To increase your chances of getting a followback, RT a person’s tweets or engage with him or her before clicking the “follow” button. This shows you’ve noticed the person and take interest in what he or she are tweeting about and aren’t just following people en masse.

* NOTE: You need to know that if you start following large numbers of people at a single time or auto-follow programs that you’ll definitely be taking your chances. Aggressive followers can have their accounts suspended if they’re using any kind of auto-follow or unfollow tools (unless it’s auto-following someone who followed you first), so be sure to read up on Twitter’s TOS. Additionally auto-following is considered a black hat tactic in the Twitter community at large and is frowned upon. Many of those who employ such tactics are considered fake followers who have no interest in ever reading the tweets of the mass majority of those they follow.

2. Present Yourself Well

maria

First impressions are everything. When we’re designing websites for our clients at ImageX Media, we let them know the average internet searcher spends 5-7 seconds on a website and the most clicked button is the back button on the browser. If a site isn’t giving you the right signals, is slow loading, visually unappealing or confusing, you’re out of there and on to the next link, right? The same concept applies to your Twitter profile. If someone is considering whether or not to follow you, they’re only going to give you – via your profile - a few seconds to prove that you’re someone legit and follow-worthy.

Unfortunately, one of the things that increases the scrutiny of users is the huge amount of automated and spam accounts that are now on the Twittersphere.  As of August 2009,  24% of tweets sent on Twitter are from bots. So one of the most important things you have to prove is that you are a real person.

Consider what kind of message your profile is sending to those deciding whether or not to follow you. Does your account look like it could be a spammer or bot? Or does it immediately give a genuine and positive impression? Let’s have a quick look at Exhibit A – what NOT to do – and go through your profile section by section, asking the same questions potential followers will be asking when they visit your profile.

lauraln9-twitter

1. Background – Is it a standard Twitter template or a custom background? Though it may be fast and easy to use one of the Twitter templates, going the extra mile to add a custom Twitter background helps you to stand out, defines your niche and makes it less likely you’ll be mistaken for a bot.

2. Avatar – Is your image professional looking (but NOT a stock photo)? Does the image enlarge when you click on it? If it stays an avatar size, that indicates it may have been grabbed from somewhere else on the internet which is a common tactic of fake accounts. If you’re serious about building your personal brand, consider having your avatar photo taken professionally.

3. Follower ratio – Your follower ratio can raise a number of questions in the minds of those looking to follow you. Do you follow significantly more than follow you? If so, why are people not following you back? Do you follow everyone who follows you, or only a fraction of them? If it’s the latter, you could risk being perceived as being too good for everyone else. Is your follower ratio slightly more than your following? Maybe you are following large amounts of people and then mass unfollowing those who don’t reciprocate. There are a number of ways to read into the follower ratio, and none of them can lead to bulletproof conclusions – but they will definitely lead to strong impressions of how you view yourself and others on Twitter.

4. Listing – The number of lists you’re on can give another impression. If you’re not listed then someone might get the impression that your tweets aren’t valued by others. Be sure to have some of your own lists too, as this will help others see your interests when deciding whether or not to follow you.

5. Link - Linking to a credible outside website is one of the strongest ways to prove you’re not a bot and also give potential followers a chance to get to know you more in-depth. You can link to your personal or corporate blog, your website, your LinkedIn profile, or any other legitimate site that proves you are who you say you are. On my profile, I link to a Twitter landing page I created especially for new followers or those checking me out. From this page visitors can link to my blog and my company website. There’s not a whole lotta space  in your Twitter bio to give people an accurate picture of who you and and what you have to offer, so linking to another site can go a long way in proving your authenticity and building trust.

6. Bio – The bio is one of the first places most people will look when visiting your profile, and you’ve got to make those 160 characters count. Your bio should sound professional and yet approachable and include your interests – and, equally important, the interests of those you are trying to attract. If your bio sounds desperate, arrogant, uninterested – or if there isn’t one at all – this flags you, at the very least, as someone they won’t want showing up in their timeline.

7. Favourites – How many tweets have you favourited? What kinds of tweets? Most likely bot accounts won’t have any favourites, so if you want to give the impression that you’re a human, use this Twitter feature and make sure some favourites show up on your profile.

8. Tweet Count - How many tweets have you put out? Are you an active Twitter user or just trying to get a follow back in order to push your wares? Some bots and spammers can put out a lot of tweets, but many of them just have enough to fill a page. If this is the case, it’s an immediate red flag that they’re not using Twitter to interact with others, but obviously have other intentions.

9. Mini avatars – Visitors will also look at the mini avatars of the last 36 people you’ve followed to see if there are any patterns (ie. you just followed one of their lists, the avatars look like spam accounts, etc). Bots tend to follow bots, so just because they have some followers doesn’t necessarily mean they’re legit.

10. Tweets – Do you tweet original stuff? All RTs? All Quotes? Are there any signs that you engage with others? Personally, if I don’t see any @replies in the timeline, I’m going to assume the account is just all about pushing out their message and most likely won’t follow the account. If you want to make a good first impression then make sure you’re tweeting quality stuff. Take a hard look at your own account. Review your last 25-30 tweets… Would you follow you?

11. Location - Where are you tweeting from? If every tweet on a profile is coming from the API it looks suspiciously like bot activity. Real people tweet from various locations and using different apps (ie. from web, from Tweetdeck, from Tweetie, etc), and this should show up on your profile.

Granted, very few people will ever take the time to scrutinize you at all of these levels and to this depth. However, if you’re serious about making Twitter work for you, you need to put serious thought and effort into making sure you have a good first impression – and that means considering every aspect of your profile to make sure it represents you as accurately and positively as possible.

3. Tweet Quality Content

steve_loftis

This is huge. One of the main reasons people use Twitter is to learn. If you can provide content that others are interested in, you’ll definitely get followed. However, if you pump out loads of fluff or drivel, people will start ignoring your tweets and you’ll be marginalized to the back of their accounts or just unfollowed. The key thing you want to do is to train people’s eyes to see your stuff so that when they get something from you, they’re anticipating it will be good because of their past experience with you. To do this you need to find good content that is of interest to your target audience but isn’t already tweeted to death. Because of the vast sea of good content now available on Twitter, ‘Top 40 tweeting’ can get tired fast. When you find excellent content about which few are tweeting, then you’re on to something. To do this you need spend a lot of time reading online, keeping up with sites on your RSS feeder, and following people who write or share good content regularly. Some of the most popular sites on which to find decent content are Favstar.fmTweetmemeRetweetfeedListoriousPopurlsAlltop, and Posterous.

4. Create Original Content

unmarketing

Retweeting others’ content is important, but it doesn’t really show your opinion. Ever read one of those “Where’s Waldo?” books? No one wants to be a Waldo, lost in a mass of people who look just like you. You need to be tweeting relevant AND original content if you want to stand out. People who want to get to know you are interested in what you think. Good original content will gain respect much faster than just sourcing what others have done. This is even more true if you create original content elsewhere (ie. on your personal or corporate blog, on blogging platforms such as Posterous, Tumblr,  or video platforms like YouTube, Vimeo, etc). Sometimes this can seem a bit daunting when you stop and think about how much good content is already out there. What new innovative, creative or revolutionary ideas could you share that others haven’t already? But before you throw in the towel, you need to know that you don’t always have to come up with something brand new. There are a lot of  ways you can present content and add your own twist to it. The more you hone your writing skills and improve your content the more attention you’ll attract.

5. Be Consistent

Natasha_D_G

If you’re inconsistent in your tweeting habits it will affect the amount of exposure you will get. Personally, I’ve noticed that when I take a break from my consistent tweeting schedule my new follower numbers drop significantly. When I start again it takes awhile before I see the same amount of retweets I was getting before I stopped. Retweets are key for getting more followers, and the number of retweets often depends on when you can get the most eyes on your tweets. If you tend to tweet at the same times each day you’ll provide consistency for your followers – they’ll be watching for you. Ideally you’ll want to try and tweet at optimal times, keeping in mind the timezones your target audience is located in.

6. Engage and Respond

brettborders

Do your best to respond to all @replies and personal DMs. If someone reaches out to you and you don’t respond, it shows you’re not interested in that person. If you keep it up, you’ll most likely get unfollowed, negative vibes and a reputation. Interact with others in conversations and connect with your followers wherever you can. Not only will this strengthen your relationships with your existing followers, it will make them more likely to recommend you to others.

7. Add Yourself to Directories

kim

There are many directories available that you can add yourself to as a way to get more exposure. Ideally, you’ll want to tag yourself under specific categories so you can be easily be found by those with similar interests. Some of the top ones are We FollowTwellowJust Tweet It, and Twibes. Other good places to join are specific LinkedIn groups related to Twitter, social media or niche areas of focus, niche communities (such as the League of Kickass Business People) and Tweetup sites (ie. VancouverTweetup.com). The important thing to remember with these communities is to not just add yourself to the groups, but to actually interact on those sites and get to know the people there.

8. Recommend and Retweet

armano

Recommending others using the #FollowFriday or #FF hashtags or through @MrTweet can also be helpful in gaining followers. It’s the Rule of Reciprocity again. A lot of people will follow people their friends recommend. But remember, recommendations are only helpful to people if they actually mean something - long lists of recommendations can easily be construed as insincere and self-serving. Additionally they can create A LOT of noise on Twitter which can work against you. A better way to recommend is to share just one or two people at a time and give reasons why people should consider following them.

9. Promote Your Twitter Account Elsewhere

tambourine

Many people will discover you through your interactions on Twitter but many more will find you elsewhere. Here are a few of the ways you can promote your twitter account:

* On your email signature (share tools)

* On your website/blog

* On other social networking sites

* On your comments on other blogs

* On online bios

* On your business cards

* On your car (maybe not a good idea if you have a habit of cutting people off)

Obviously there are many more possibilities, and you’ll know you’re a true Twitter addict if you start wearing clothing, nametags or get a custom license plate to sport your Twitter handle.

10. Use #Hashtags

kringlan

Using #hashtags can help attract new followers based on the subject matter of your tweets – they label your tweets and make them searchable, enabling non-followers to find you.  Not everyone is fond of #hashtags, as some people tend to overuse them. Others find them a bit confusing or overwhelming when first encountered. There’s definitely a learning curve when it comes to determining the appropriate terms to use. On top of that, it can be a challenge to remember to consistently add them to your tweets. However, for those who make it a habit, #hashtags are definitely useful for connecting with people of like mind. Here’s a comprehensive guide of how to best use hashtags on Twitter.

11. Get listed

Zudfunck

Twitter lists are a fairly new phenomenon and list strategies are still in infant phases of development. However, it’s quite clear thus far that being added to others’ Twitter lists is a great way to increase your exposure, because people who don’t follow you will see your tweets as they observe your followers’ lists. What’s also clear is that it’s not something you can directly control – it comes back to the issue of value. To get added to Twitter lists you really need to provide value, and what’s valuable to one person may not be valuable to another. That’s why you need to know your niche, be an expert in your field and try to relate to as many people as possible.

12. Take Your Online Offline

PRsarahevans

Twitter is an awesome tool for learning, observing and interacting, but it’s a painstakingly slow process if you’re hoping to develop some depth to your relationships through 140-character information blips. One way to speed up the timeline is to pick up the phone and call someone or arrange to get together for a lunch or coffee. As great as technology is, there’s nothing that compares to the level of interaction that can be experienced over over a burger or beer. Taking the initiative in this regard is huge for building trust and showing people that they matter to you. Attending meetups & tweetups and conferences are also great ways to get to know the people with whom you’re connecting. Using tools such as Foursquare in conjunction with Twitter to connect you with your friends offline can also help take your relationships to new levels. The deeper your relationships, the stronger the trust will be with your friends and your interactions and out coming recommendations will show it.

13. Be Humorous

zeldman

Maybe you’re not George Carlin, but if you have a sense of humour, let it out! Being funny makes you more likeable, relatable and approachable, which makes it more likely that people will want to follow you. If it’s not your leading grace then retweet some humourous (but tasteful) tweets at times. Keep in mind the purposes of your account and ensure whatever you’re doing with humour is increasing your standing with your target audience and not detracting. Some forms of humor, such as sarcasm, aren’t for everyone and can lose you more followers than you gain if you’re not careful. Personally, I created a separate account dedicated to sarcastic amusement as I wanted a place to let loose without confusing my followers who aren’t accustomed or attracted to that form of humor.

14. Be Helpful

jeremylatham

Helping others can go a long way in terms of gaining respect, building trust and earning your stripes. What do you have that others are looking for? What have you learned recently that you could share? What tools, apps, tricks or secrets have you discovered that you could give to others? What questions are people asking that you could answer? What challenges or problems are people facing that you could help with? As you see needs that you can meet, act on them. It takes time to be helpful, but people definitely remember it. One practical way you can help people is to use a 3rd party Twitter client like Tweetdeck to filter your timelines for tweets that contain a question mark so that way you’ll only see tweets of questions you can answer.

15. Be Kind and Appreciative

robertmills

Being kind goes a long way. People take notice when you consistently do the little things to show others you appreciate them. Try to encourage others and look for opportunities to catch people doing something good and acknowledge them for it. Take the time to thank people when they do something that’s helpful to you. You may want to say a public thank you for a #FollowFriday recommendation or a retweet. Some prefer not to create additional noise and choose to send a private DM. At times it can be difficult to keep track of all the people you’d like to appreciate. One way you can remember these people and provide value at the same time is to create and add them to your own #FollowFriday or Top-Retweeters list so you can observe their tweets and return the favour.

16. Be Humble and Authentic

katjaib

Sometimes you might be wrong, sometimes you might screw up. Own up to it. Be transparent. If someone’s criticizing you, don’t get too defensive. Try and hear things from his or her perspective before reacting, even if it seems out of line. Maybe there’s some truth in what he or she is saying that you can glean and grow from. Being humble can disarm people who may be envious of you, were turned off by you, or just haven’t taken the time to get to know you. None of us are perfect, but most of us are fairly adverse to pretense. You may have everything together, but if you’re full of yourself people probably won’t be following you for long and certainly won’t be recommending you.

Conclusion

If you put all – or even a few – of these suggestions into practice, you should have no problem in growing your following and getting closer to your goals on Twitter. It all comes down to being proactive and involved, and trying to make the Twittersphere the best place it can be by putting out quality content and positive vibes. If you do this consistently, you should see some great results. I’ve tried to put all of these tips into practice and it’s been worth all the effort for the amazing people I’ve had a chance to get to know and the many other benefits I’ve received. Now it’s your turn to share from your experience – what have you found successful in your efforts to make Twitter work for you?

Reasons To Be Cheerful – Nov 2009

Monday, November 30th, 2009

Its almost the festive season, the sun finally came out in Vancouver today after three weeks of rain and there is lots going on online.  Check out our new media reasons to be cheerful for this month:

Grooveshark – groove to your favorite music while you work.

About Men – a new men’s health site in BC.

Twubs - making sense of Twitter hashtags #.

Twittersheep – see what your followers are Twittering about.

Sprouter – collaborative networking tool.

Slickplan – Create flowcharts and site maps for free.

SiteScan – verify your Google Analytics tracking codes.

Enjoy!

The Future of Advertising

Monday, November 23rd, 2009

If you subscribe to Wired Magazine you may have noticed what they are hailing as the future of advertising – and they could be right (again).  A number of adverts contained in the publication are smart phone enabled using an application called Kooaba.  Once you’ve installed the Kooaba application on your smart phone you can take a photo of the ad, launch the app and it takes you to a specific landing page online.

The app is quick and easy to install but I did have to take 2 photos before the image was recognised.  I scanned the Glenfiddich ad and was taken to their landing page.  I had expected to be taken to a Wired specific landing page rather than the main page but with the approach still in its infancy and I guess that specific landing pages are yet to be built in.

Another example of smart advertising in use is at Metro News, the free newspaper,  where 2D bar codes appear on the print version of the paper allowing readers to scan using their smart phone and be taken to a mobile specific version of the article. To do this you have to go to their mobile site text GETMETRO or download the app and you are off to the races.

Here at Out-Smarts we are always keen to try out new technology so above you will find a 2D bar code allowing you to access this article on your phone. To scan it, download the Scanlife app for your phone, and scan using your smart phone to be taken to this blog on your phone. Neat huh? And it took only a few minutes to set up.

It can be a bit convoluted from the end user perspective but change is coming soon with the advent of NFC (near field communication) technology which promises to allow you to interact with print and TV ads in a highly streamlined way.

Making the user experience interactive and richer may be what will save traditional media, especially since they rely so heavily on advertising revenues.

Related articles:

NFC Enabled TV and Radio

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