Social Media Round Up

As always there has been a lot going on in the social media arena in the past week. This is a summary of the major (and minor!) developments.

Facebook Questions

On July 28th Facebook announced that it was going to launch Facebook Questions. The tool is set to allow you to crowdsource the collective intelligence of the 500 million and growing Facebook user base to ask questions and get answers. Set to compete with tools like Ask, Yahoo Answers and Answerbag, you will be able to ask any question and hopefully get the right answer practically instantaneously. The functionality isn’t live yet and is only available to a small number of beta testers but to find out more you can read this Mashable post about the 5 Ways Facebook Questions can be improved.

Google Wave

Google waved bye bye to its Wave product which was launched late last year. At the time there was much clamoring to get on the communication and collaboration tool which was supposed to allow people to easily work together online. Unfortunately, Wave didn’t really catch on and today it is no more. In typical Google fashion though, it would appear that they are turning the failure to their advantage. On a positive note Google yesterday announced that business can now respond to reviews on Google Places. Not before time.

Twitter Fail

The Twitter fail whale was omnipresent for much of the afternoon which prompted diehards to take to Facebook to voice their complaints and comments and to vent to relieve their anxiety withdrawal. This leads me to conclude that the Reuters article in today’s Washington Post highlighting a study that found that social media is costing businesses in the UK billions in lost productivity, could in fact be true across the Twitter world! Twitter is back up much to the disapointment of businesses in North America who saw productivity peak in the last few hours.

Social Media Santa

Online Santa

Despite this being his busy season, Santa has been really active online:

Check out Santa’s trip on Twitter via NORAD and his Twitter profile.

On Facebook there are several Santas – its hard to see which is the real one but NORAD is on there too keeping track of his whereabouts.

Santa now ships to Canada – oh wait, I thought he lived here: shifty You Tube promotion. Ho ho ho.

Santa and Mrs Claus share some of their recipes on MySpace.

For more on Santa, check out his wikipedia listing.

I wonder how he finds the time.

Happy Holidays to all our readers. We hope Santa is good to you!

The Whole is Greater Than the Sum of Its Parts

This month we’ve invited some guest bloggers to contribute. The first is by friend and colleague Guacira Naves (Owner, The Online Strategy House):

The Whole is Greater Than the Sum of Its Parts

Over a decade ago, an online marketing strategy was comprised by separate tactics that had only one concern in mind: to drive traffic to a site. The game was relatively simple: a site would be built, it’d be supported by email newsletters, advertising, maybe some traditional media, and that was all that there was to it.

Then, marketers became aware of the importance of search engine optimization, and added that component to their plan. Today, social media marketing is the new kid on the block. Not only that – its changing how the other online marketing elements interact with each other.

Below is a sample of how this interdependence plays out – and how you can combine each individual channel for the greater good:

Twitter and Google:

  • Googles new real time search results mean that tweets with your brand may now appear in search results. So, a strong visibility on Twitter can very well influence your site’s exposure on Google. Thats another reason to maintain an active Twitter profile, and populate it with quality content.

Twitter and Customer Opinion:

  • Not only is Twitter the most important micro-blogging network, it is increasingly used as a search tool. It is a channel where people go to find the online equivalent to “word of mouth” about a product, service, etc. On Twitter, frustrated customers often share their gripes, and loyal clients rave about their favourite brands. Heres an example:

Imagine if you were looking for reviews on Virgin Mobile and came across the two tweets above. They may very well sway your decision-making.

However, Virgin Mobile could have stepped in to have their say. Itd potentially have an impact not only on the three individuals involved in that dialogue, but Virgins update wouldve been found in searches made for that brand.

Heres a positive example of how proactive companies observe Twitter conversations, and interact with users: on December 10th, I decided to try Pearltrees. I then tweeted this update:

Minutes later, I received a reply from Pearltrees CEO, Patrice Lamothe, with this message:

That update was not only relevant to me, but to any other individual making a search query for “Pearltrees” around that time.

So, the lesson is: people are going to use Twitter’s search tool to find information on your products or services. You might as well help them find information that is as positive as possible.

YouTube and Search Engine Optimization:

  • YouTube videos are prominently represented in Google’s search engine results.You do have a YouTube channel, don’t you? Then, make sure that, among other things, your videos titles and tags are optimized. And guess what – this will help your presence in search engines, too.

YouTube and other Social Networks:

  • YouTube also gives viewers the option to share a video via Facebook, Twitter, MySpace, orkut and StumbleUpon, directly from the videos YouTube page. You can also embed a video into your blog, and invite readers to share it – either by embedding into their own blogs, by adding it to Facebook, or inviting them to share it through social bookmarking sites like Reddit. Earlier today, I embedded this third-party YouTube video about Hewlett-Packard into my own Facebook profile:

I wasnt the only one. According to the video statistics, it was watched an additional 279 times as a result of links from Facebook. Reddit, a popular content-sharing site, had also generated 1,317 views.

Blogs and Search Engine Optimization:

  • By frequently adding fresh, relevant content to your company’s blog, not only will you improve your brand’s presence and clout in the blogosphere, but you will help your site become more appealing in Googles eyes. That is because Google naturally gives more importance to sites that are updated on a regular basis.

Blogs and Twitter:

  • Blogs can easily be set up to automatically promote a new post, as soon as it is published. You will be not only be driving traffic to the blog itself, but will also help to keep your Twitter profile active with new, original material.

I could go on and on. This just scratches the surface, but gives you an idea of how, nowadays, online marketing elements are so interdependent. When planned accordingly and executed in an orchestrated manner, these tactics will make the whole stronger than the sum of its parts.

About the author: Guacira Naves is an online marketing strategist who has 18 years of Internet experience. Her company, The Online Strategy House, develops and executes holistic online marketing strategies to help clients achieve their short, medium and long-term goals.

Thanks to Guacira for this. If you are interested in contributing a post – give us a shout!

How To Gain Followers and Influence Tweeple – by Glenn Hilton

Glenn Hilton from Imagex Media has kindly allowed me to share his recent blog post How To Gain Followers and Influence Tweeple with you – enjoy!

How To Gain Followers and Influence Tweeple

Contrary to some early nay-sayers, Twitter has proved itself to be more than a flash-in-the-pan trend. As more and more people are realizing, Twitter can be enormously useful and enriching. And as it continues to mature, the strategies for using it to its maximum potential are becoming stronger and more defined. I can tell you from experience that its paid significant dividends both personally and professionally for me. But this didnt come without effort on my part – Ive spent countless hours researching, testing and finding the most successful ways to benefit from it. In order to save you some blood, sweat and tears (or a good chunk of your free time), Ive compiled a list of what Ive discovered are the some of the best ways to grow your following and influence on Twitter.

But first, a couple of disclaimers. You dont have to have a large following to be successful on Twitter. You could actually have a quite a small following but still experience great benefit if you properly target your users and engage them in meaningful ways.


Another disclaimer: this isnt about rigging the system or using underhand tricks to magically have 20,000 new followers in a week – or about constantly going on about how you need x amount of followers to reach your next goal. Most normal people dont do this kind of thing offline, so why do it online?

Twitter shouldnt be about numbers – its about the people behind those numbers. So a word to the wise: dont try to garner new followers unless youre up for the challenge of treating them like the people they are. This means interacting with them, getting to know them and writing your tweets with them in mind.

It takes time to built up a solid following and use Twitter as the unparalleled networking tool it is. Believe me, it takes A LOT of time. But if youre willing to put the effort into it, it wont be long before youre reaping the rewards. Heres just a few to consider:

  • gain respect, credibility & recognition
  • share your talents and get discovered
  • strengthen your personal and professional brand
  • find jobs or solid hires
  • uncover great leads for new clients
  • develop strategic partnerships
  • gain support for your cause
  • make new friends with common interests

There are many reasons why you may want to grow your following. Now lets talk about how…

1. Follow People

@followmenow (Followmenow on Twitter)

The Law of Reciprocity is one of those universal truths that make the world go around. Bluntly put: you scratch my back, Ill scratch yours. If you want to be followed, start following. Most people will follow you back, especially if theyre trying to retain you, the follower. There are a number of ways to find people to follow:

  • From the public timeline (but youll have to sift through an inordinate amount of noise to find relevant content).
  • From someone elses followers page .
  • From recommendations from friends through practices such as #FollowFriday or by adding people you come across in others retweets.
  • Using Twitter search to find people conversing on subjects of interest to you.
  • Using 3rd party applications such as PeopleBrowsr to find new people to follow and join interest groups.
  • Using an auto-follow program* such as Twollo. Apps like this search the Twitter timeline for you and follow individuals who tweet any of the specific keywords or phrases you choose.
  • Using Twitter lists can be quite useful especially because you dont have to follow people right away. Instead, you can follow a list of interest and choose to only follow individuals you find a connection with. Listorious is a good place to visit to find a directory of the top lists on Twitter. If you find a Twitter list you like, you can use an app like TweepML to follow the entire list with a single click.

To increase your chances of getting a followback, RT a persons tweets or engage with him or her before clicking the “follow” button. This shows youve noticed the person and take interest in what he or she are tweeting about and arent just following people en masse.

* NOTE: You need to know that if you start following large numbers of people at a single time or auto-follow programs that youll definitely be taking your chances. Aggressive followers can have their accounts suspended if theyre using any kind of auto-follow or unfollow tools (unless its auto-following someone who followed you first), so be sure to read up on Twitters TOS. Additionally auto-following is considered a black hat tactic in the Twitter community at large and is frowned upon. Many of those who employ such tactics are considered fake followers who have no interest in ever reading the tweets of the mass majority of those they follow.

2. Present Yourself Well


First impressions are everything. When were designing websites for our clients at ImageX Media, we let them know the average internet searcher spends 5-7 seconds on a website and the most clicked button is the back button on the browser. If a site isnt giving you the right signals, is slow loading, visually unappealing or confusing, youre out of there and on to the next link, right? The same concept applies to your Twitter profile. If someone is considering whether or not to follow you, theyre only going to give you – via your profile – a few seconds to prove that youre someone legit and follow-worthy.

Unfortunately, one of the things that increases the scrutiny of users is the huge amount of automated and spam accounts that are now on the Twittersphere. As of August 2009, 24% of tweets sent on Twitter are from bots. So one of the most important things you have to prove is that you are a real person.

Consider what kind of message your profile is sending to those deciding whether or not to follow you. Does your account look like it could be a spammer or bot? Or does it immediately give a genuine and positive impression? Lets have a quick look at Exhibit A – what NOT to do – and go through your profile section by section, asking the same questions potential followers will be asking when they visit your profile.


1. Background – Is it a standard Twitter template or a custom background? Though it may be fast and easy to use one of the Twitter templates, going the extra mile to add a custom Twitter background helps you to stand out, defines your niche and makes it less likely youll be mistaken for a bot.

2. Avatar – Is your image professional looking (but NOT a stock photo)? Does the image enlarge when you click on it? If it stays an avatar size, that indicates it may have been grabbed from somewhere else on the internet which is a common tactic of fake accounts. If youre serious about building your personal brand, consider having your avatar photo taken professionally.

3. Follower ratio – Your follower ratio can raise a number of questions in the minds of those looking to follow you. Do you follow significantly more than follow you? If so, why are people not following you back? Do you follow everyone who follows you, or only a fraction of them? If its the latter, you could risk being perceived as being too good for everyone else. Is your follower ratio slightly more than your following? Maybe you are following large amounts of people and then mass unfollowing those who dont reciprocate. There are a number of ways to read into the follower ratio, and none of them can lead to bulletproof conclusions – but they will definitely lead to strong impressions of how you view yourself and others on Twitter.

4. Listing – The number of lists youre on can give another impression. If youre not listed then someone might get the impression that your tweets arent valued by others. Be sure to have some of your own lists too, as this will help others see your interests when deciding whether or not to follow you.

5. Link – Linking to a credible outside website is one of the strongest ways to prove youre not a bot and also give potential followers a chance to get to know you more in-depth. You can link to your personal or corporate blog, your website, your LinkedIn profile, or any other legitimate site that proves you are who you say you are. On my profile, I link to a Twitter landing page I created especially for new followers or those checking me out. From this page visitors can link to my blog and my company website. Theres not a whole lotta space in your Twitter bio to give people an accurate picture of who you and and what you have to offer, so linking to another site can go a long way in proving your authenticity and building trust.

6. Bio – The bio is one of the first places most people will look when visiting your profile, and youve got to make those 160 characters count. Your bio should sound professional and yet approachable and include your interests – and, equally important, the interests of those you are trying to attract. If your bio sounds desperate, arrogant, uninterested – or if there isnt one at all – this flags you, at the very least, as someone they wont want showing up in their timeline.

7. Favourites – How many tweets have you favourited? What kinds of tweets? Most likely bot accounts wont have any favourites, so if you want to give the impression that youre a human, use this Twitter feature and make sure some favourites show up on your profile.

8. Tweet Count – How many tweets have you put out? Are you an active Twitter user or just trying to get a follow back in order to push your wares? Some bots and spammers can put out a lot of tweets, but many of them just have enough to fill a page. If this is the case, its an immediate red flag that theyre not using Twitter to interact with others, but obviously have other intentions.

9. Mini avatars – Visitors will also look at the mini avatars of the last 36 people youve followed to see if there are any patterns (ie. you just followed one of their lists, the avatars look like spam accounts, etc). Bots tend to follow bots, so just because they have some followers doesnt necessarily mean theyre legit.

10. Tweets – Do you tweet original stuff? All RTs? All Quotes? Are there any signs that you engage with others? Personally, if I dont see any @replies in the timeline, Im going to assume the account is just all about pushing out their message and most likely wont follow the account. If you want to make a good first impression then make sure youre tweeting quality stuff. Take a hard look at your own account. Review your last 25-30 tweets… Would you follow you?

11. Location – Where are you tweeting from? If every tweet on a profile is coming from the API it looks suspiciously like bot activity. Real people tweet from various locations and using different apps (ie. from web, from Tweetdeck, from Tweetie, etc), and this should show up on your profile.

Granted, very few people will ever take the time to scrutinize you at all of these levels and to this depth. However, if youre serious about making Twitter work for you, you need to put serious thought and effort into making sure you have a good first impression – and that means considering every aspect of your profile to make sure it represents you as accurately and positively as possible.

3. Tweet Quality Content


This is huge. One of the main reasons people use Twitter is to learn. If you can provide content that others are interested in, youll definitely get followed. However, if you pump out loads of fluff or drivel, people will start ignoring your tweets and youll be marginalized to the back of their accounts or just unfollowed. The key thing you want to do is to train peoples eyes to see your stuff so that when they get something from you, theyre anticipating it will be good because of their past experience with you. To do this you need to find good content that is of interest to your target audience but isnt already tweeted to death. Because of the vast sea of good content now available on Twitter, Top 40 tweeting can get tired fast. When you find excellent content about which few are tweeting, then youre on to something. To do this you need spend a lot of time reading online, keeping up with sites on your RSS feeder, and following people who write or share good content regularly. Some of the most popular sites on which to find decent content are, Tweetmeme,, Listorious, Popurls, Alltop, and Posterous.

4. Create Original Content


Retweeting others content is important, but it doesnt really show your opinion. Ever read one of those “Wheres Waldo?” books? No one wants to be a Waldo, lost in a mass of people who look just like you. You need to be tweeting relevant AND original content if you want to stand out. People who want to get to know you are interested in what you think. Good original content will gain respect much faster than just sourcing what others have done. This is even more true if you create original content elsewhere (ie. on your personal or corporate blog, on blogging platforms such as Posterous, Tumblr, or video platforms like YouTube, Vimeo, etc). Sometimes this can seem a bit daunting when you stop and think about how much good content is already out there. What new innovative, creative or revolutionary ideas could you share that others havent already? But before you throw in the towel, you need to know that you dont always have to come up with something brand new. There are a lot of ways you can present content and add your own twist to it. The more you hone your writing skills and improve your content the more attention youll attract.

5. Be Consistent


If youre inconsistent in your tweeting habits it will affect the amount of exposure you will get. Personally, Ive noticed that when I take a break from my consistent tweeting schedule my new follower numbers drop significantly. When I start again it takes awhile before I see the same amount of retweets I was getting before I stopped. Retweets are key for getting more followers, and the number of retweets often depends on when you can get the most eyes on your tweets. If you tend to tweet at the same times each day youll provide consistency for your followers – theyll be watching for you. Ideally youll want to try and tweet at optimal times, keeping in mind the timezones your target audience is located in.

6. Engage and Respond


Do your best to respond to all @replies and personal DMs. If someone reaches out to you and you dont respond, it shows youre not interested in that person. If you keep it up, youll most likely get unfollowed, negative vibes and a reputation. Interact with others in conversations and connect with your followers wherever you can. Not only will this strengthen your relationships with your existing followers, it will make them more likely to recommend you to others.

7. Add Yourself to Directories


There are many directories available that you can add yourself to as a way to get more exposure. Ideally, youll want to tag yourself under specific categories so you can be easily be found by those with similar interests. Some of the top ones are We Follow, Twellow and Twibes. Other good places to join are specific LinkedIn groups related to Twitter, social media or niche areas of focus, niche communities (such as the League of Kickass Business People) and Tweetup sites (ie. The important thing to remember with these communities is to not just add yourself to the groups, but to actually interact on those sites and get to know the people there.

8. Recommend and Retweet


Recommending others using the #FollowFriday or #FF hashtags or through @MrTweet can also be helpful in gaining followers. Its the Rule of Reciprocity again. A lot of people will follow people their friends recommend. But remember, recommendations are only helpful to people if they actually mean something – long lists of recommendations can easily be construed as insincere and self-serving. Additionally they can create A LOT of noise on Twitter which can work against you. A better way to recommend is to share just one or two people at a time and give reasons why people should consider following them.

9. Promote Your Twitter Account Elsewhere


Many people will discover you through your interactions on Twitter but many more will find you elsewhere. Here are a few of the ways you can promote your twitter account:

* On your email signature (share tools)

* On your website/blog

* On other social networking sites

* On your comments on other blogs

* On online bios

* On your business cards

* On your car (maybe not a good idea if you have a habit of cutting people off)

Obviously there are many more possibilities, and youll know youre a true Twitter addict if you start wearing clothing, nametags or get a custom license plate to sport your Twitter handle.

10. Use #Hashtags


Using #hashtags can help attract new followers based on the subject matter of your tweets – they label your tweets and make them searchable, enabling non-followers to find you. Not everyone is fond of #hashtags, as some people tend to overuse them. Others find them a bit confusing or overwhelming when first encountered. Theres definitely a learning curve when it comes to determining the appropriate terms to use. On top of that, it can be a challenge to remember to consistently add them to your tweets. However, for those who make it a habit, #hashtags are definitely useful for connecting with people of like mind. Heres a comprehensive guide of how to best use hashtags on Twitter.

11. Get listed


Twitter lists are a fairly new phenomenon and list strategies are still in infant phases of development. However, its quite clear thus far that being added to others Twitter lists is a great way to increase your exposure, because people who dont follow you will see your tweets as they observe your followers lists. Whats also clear is that its not something you can directly control – it comes back to the issue of value. To get added to Twitter lists you really need to provide value, and whats valuable to one person may not be valuable to another. Thats why you need to know your niche, be an expert in your field and try to relate to as many people as possible.

12. Take Your Online Offline


Twitter is an awesome tool for learning, observing and interacting, but its a painstakingly slow process if youre hoping to develop some depth to your relationships through 140-character information blips. One way to speed up the timeline is to pick up the phone and call someone or arrange to get together for a lunch or coffee. As great as technology is, theres nothing that compares to the level of interaction that can be experienced over over a burger or beer. Taking the initiative in this regard is huge for building trust and showing people that they matter to you. Attending meetups & tweetups and conferences are also great ways to get to know the people with whom youre connecting. Using tools such as Foursquare in conjunction with Twitter to connect you with your friends offline can also help take your relationships to new levels. The deeper your relationships, the stronger the trust will be with your friends and your interactions and out coming recommendations will show it.

13. Be Humorous


Maybe youre not George Carlin, but if you have a sense of humour, let it out! Being funny makes you more likeable, relatable and approachable, which makes it more likely that people will want to follow you. If its not your leading grace then retweet some humourous (but tasteful) tweets at times. Keep in mind the purposes of your account and ensure whatever youre doing with humour is increasing your standing with your target audience and not detracting. Some forms of humor, such as sarcasm, arent for everyone and can lose you more followers than you gain if youre not careful. Personally, I created a separate account dedicated to sarcastic amusement as I wanted a place to let loose without confusing my followers who arent accustomed or attracted to that form of humor.

14. Be Helpful


Helping others can go a long way in terms of gaining respect, building trust and earning your stripes. What do you have that others are looking for? What have you learned recently that you could share? What tools, apps, tricks or secrets have you discovered that you could give to others? What questions are people asking that you could answer? What challenges or problems are people facing that you could help with? As you see needs that you can meet, act on them. It takes time to be helpful, but people definitely remember it. One practical way you can help people is to use a 3rd party Twitter client like Tweetdeck to filter your timelines for tweets that contain a question mark so that way youll only see tweets of questions you can answer.

15. Be Kind and Appreciative


Being kind goes a long way. People take notice when you consistently do the little things to show others you appreciate them. Try to encourage others and look for opportunities to catch people doing something good and acknowledge them for it. Take the time to thank people when they do something thats helpful to you. You may want to say a public thank you for a #FollowFriday recommendation or a retweet. Some prefer not to create additional noise and choose to send a private DM. At times it can be difficult to keep track of all the people youd like to appreciate. One way you can remember these people and provide value at the same time is to create and add them to your own #FollowFriday or Top-Retweeters list so you can observe their tweets and return the favour.

16. Be Humble and Authentic


Sometimes you might be wrong, sometimes you might screw up. Own up to it. Be transparent. If someones criticizing you, dont get too defensive. Try and hear things from his or her perspective before reacting, even if it seems out of line. Maybe theres some truth in what he or she is saying that you can glean and grow from. Being humble can disarm people who may be envious of you, were turned off by you, or just havent taken the time to get to know you. None of us are perfect, but most of us are fairly adverse to pretense. You may have everything together, but if youre full of yourself people probably wont be following you for long and certainly wont be recommending you.


If you put all – or even a few – of these suggestions into practice, you should have no problem in growing your following and getting closer to your goals on Twitter. It all comes down to being proactive and involved, and trying to make the Twittersphere the best place it can be by putting out quality content and positive vibes. If you do this consistently, you should see some great results. Ive tried to put all of these tips into practice and its been worth all the effort for the amazing people Ive had a chance to get to know and the many other benefits Ive received. Now its your turn to share from your experience – what have you found successful in your efforts to make Twitter work for you?

Reasons To Be Cheerful – Nov 2009

Its almost the festive season, the sun finally came out in Vancouver today after three weeks of rain and there is lots going on online. Check out our new media reasons to be cheerful for this month:

Grooveshark – groove to your favorite music while you work.

About Men – a new men’s health site in BC.

Twubs – making sense of Twitter hashtags #.

Twittersheep – see what your followers are Twittering about.

Sprouter – collaborative networking tool.

Slickplan – Create flowcharts and site maps for free.

SiteScan – verify your Google Analytics tracking codes.