Written by Mhairi Petrovic, January 31st, 2012
Wondering when to Tweet for maximum effect, what time to post to your Facebook page so that the more people will see it? You’re not alone. Here is a great infographic from KISSmetrics to keep you on track.
Written by Corrie Scott, January 27th, 2012
Starting this month, Facebook is 
updating its advertising program by making changes to Sponsored Stories. Sponsored stories first appeared in 2011 as a way to turn your friend’s actions and posts into promoted content for brands. For a breakdown of how these ads used to look, check out this Mashable post that does a great job of explaining it. Today, we’re going to talk about the most recent changes that Facebook will be making to these stories.
The big change: Facebook Sponsored Stories will now appear in user’s newsfeeds. Facebook says this won’t be nearly as intrusive to their 800+ million members as it sounds. The ads will be marked as “sponsored”, they will be strictly regulated so that users will see no more than 1 ad in their newsfeed per day, and they will only contain content about friends or pages with which the user is already connected. This gives your ad better odds of being seen by those who would be interested in your business – the types of people you want to like your business page.
Also, Facebook users can’t opt out of sponsored stories, everyone’s getting them. They can, however, delete individual ads from their newsfeed, but that’s less likely to happen because the ads only show information about friends or pages they already interact with on Facebook.
Why this is so great for marketers: It allows you to get your content front and center on people’s newsfeeds, mixed in with all the organic content generated by people’s friends and page likes. Also, the ‘sponsored’ tag on the lower right hand side of the ad is unlikely to be noticed until after the user has processed the ad. If it’s even noticed at all. It’s a pretty small tag, as you can see from the screenshot below.
Another potential benefit for marketers is that this is another way to target Facebook’s 800m+ users, half of which return to the site daily. With sponsored ads appearing in newsfeeds and the right sidebar, as well as traditional Facebook ads, the amount of potential daily impressions for ads will skyrocket. This could go one of two ways for advertisers, 1. Ad prices will decrease because of increased supply, or 2. Ad prices could increase because the addition of sponsored stories could increase demand for Facebook ads. Time will tell which one ends up being true.
Either way, there’s bound to be the usual protests surrounding any change on Facebook, but we have a feeling that will die down pretty quick. Personally, I don’t mind seeing relevant ads on Facebook, and I don’t think it will make a big difference whether they appear on the right sidebar, or within my newsfeed. Highly targeted ads are nice because they inform me of deals or pages I might not have known about otherwise. However, Facebook will need to be careful about maintaining a good ad to organic content ratio. Sponsored ads would quickly get annoying if they began overtaking the newsfeed. I know I can’t be the only one that would think that way.
Written by Mhairi Petrovic, January 18th, 2012
A lot has changed the five or so years that Out-Smarts has been focused on social media marketing. For a start, most people now know what Facebook is, many are even using it for more than “being social”. Studies show that 60% of all Canadians are using social media and 44% of small to medium sized business decision makers use social media, but are businesses using it the right way to build their online presence strategically? In many cases, they’re not. Here are the top 10 mistakes that companies make when using social media.
There’s over 800 million people using Facebook, and over 200 million Twitter users - not to mention, a similar number of folks on LinkedIn, and yet many businesses still dismiss social media as a flash in the pan. Your business has the potential to take advantage of this massive online hub; ignoring it is a huge folly. You don’t have to start with a presence of your own if you’re not comfortable. Using social media to listen to, and learn from, others in your industry can be a valuable research method, and it is also a great way to get a feel for how social media is used in your sector.
Back in the early nineties when I sold Internet technologies, lots of companies weren’t convinced that the Internet would take off, so they ignored it and hoped it would go away. Many were left scrambling at the last minute to catch up online and some didn’t survive. A hundred or so years ago many naysayers dismissed the phone. The same story is now replaying with regard to social media. Don’t stick your corporate head in the sand – social media isn’t going away and the sooner you accept that, the less risk to your business.
I’ve read a few articles recently that write off social media off as a tool that’s only useful for small to medium sized businesses. Many large, established businesses use this as an excuse because they have done things the traditional way for so long that they know no other way. However, pioneers like Whole Foods, Southwest Airlines and Ford are proving that social media can be a driving force for larger organisations too, if it’s done right.
Many organisations get a young intern to maintain their social networks because this person has hundreds of Twitter followers, or is on Facebook all the time. However, just because you are familiar with using these tools socially doesn’t mean you know how to use them for business. I am not saying an intern can’t do it, but you should make sure that they understand your goals, mission, audience, brand and such first, so that they can represent you appropriately online.
Point 4 leads me nicely to point 5 – not approaching social media from a strategic perspective. Only 8% of companies surveyed in a recent Forrester report are using social media in ways that tie in with their corporate objectives. Again, companies often embark on using social media for the sake of using it rather than using it from a strategic perspective. Before your company sets out on the social media path you should ask – who is your target audience, what is your message, which tools are right for your business given your brand and mission, and how can you use social media to augment your everyday activities. If you do that, your social media efforts are more likely to amount to something.
In the old business world, marketing was all about corporations; all activities centered around the product and service, and not the consumer. Every message had to be vetted – which took time and meant the the company was in control. Many organisations take this approach to social media, and then wonder why they are spending lots of resources but have few results and little return to show for it. They aren’t succeeding because they need to re-engineer their approach. These days, it is not about you, but rather, it’s about your audience and every social touchpoint should reflect that. To be effective in social media you need to focus on your target audience, be able to move faster, and to communicate in the moment before content gets outdated.
This is the biggest faux pas you can make with social media. Never use social media to blatantly sell. It is okay to promote your offering, but in your face selling is off putting. Here at Out-Smarts, we use the 80-20 rule – 80% of our posts are aimed at adding value, and only 20% are promotional.
As with any other business function, you should set goals and objectives before you start rather than haphazardly setting up your social shop (as it were). What is it that you hope to achieve? You may want to build community with your target audience, extend your reach to new communities, use social media as a conduit to extend the reach of your content, drive traffic to your website, etc. Whatever your goals are, you should document them, quantify them and make sure that they are achievable.
Many companies have no idea whether their social media presence is benefiting them or not, nor are they able to respond to what is being said about them online. Once you’ve determined your goals, you should put in place tools that allow you to measure your success and to listen effectively. These might include free tools – for example; for web traffic analysis you can use Google Analytics, to measure your Facebook following use Insights, for Twitter use counters or paid tools like Radian6 that allow you to monitor and measure engagement.
Up until recently, many businesses have looked on social media as a stand alone approach rather than considering it as a way to complement and augment their entire marketing strategy. 2012 is going to be the year when the penny drops and companies realise that the best social media projects are those that complement their real world activities.
Written by Corrie Scott, November 07th, 2011
We really like this blog post from our friend and business colleague, Michele Soregaroli of Transformation Catalyst, she makes some excellent points! If you’d like to see the original post, click here.
In a previous blog post, I talked about the 3 pillars of business – Visibility, Connection, Delivery.
But where does engagement fit? Aren’t connection and engagement the same thing? I get this question a lot…and it’s absolutely critical to your business that you not only understand the distinction between them, but that you also develop your strategies and actions with these distinctions in mind.
If you haven’t got a good sense of the basic 3 Pillars of Business, I would suggest that you start your reading there, and then come back here for more learning. Today’s post is dealing only with Connection and Engagement.
I’m going to use Facebook Pages as the example in this post, but keep in mind that these principles apply to all strains of your business where you are communicating with your target market, prospects and existing clients.
Let’s assume that you have a Facebook Page set up. If you don’t have one, you’ve probably ‘Liked’ one, or have seen some that you can refer to here. A Facebook Page is essentially another platform to create Visibility…people know that you are in business and that your doors are open. But it’s much more than that!
If you’re like most business owners, your main focus for your Facebook Page has been to generate LIKES…lots of Followers who are willing to read your posts and are interested in what you have to say. Sometimes they will ‘Like’ your posts. In that case, they have established a CONNECTION with you.
However, this is where it gets interesting!! Business Pages gathering ‘Likes’ believe that they have now established permission to ask for the business from their audience. If you have ‘Likes’, you have a connection, and the next step is to sign the deal and start delivering your service, right?
Not right…not even a little. I’m guessing that those ‘Likes’ on your Page are not converting to Leads. If you see yourself here, you’re probably wondering the value of social media at all. Here’s why it’s not working – you haven’t actually ‘engaged’ your followers!
A Connection is established when someone indicates, in the moment, that they are in agreement with you and identify that you share something in common. But only in that moment. They aren’t all in, by any stretch. They just think that whatever happened in that moment was worth ‘Liking’. Then they move on…NO engagement. Read more
Written by Mhairi Petrovic, September 30th, 2011
One of the biggest challenges small businesses face is finding the time and resources to do it all. As entrepreneurs we all wear different hats, juggle ever expanding responsibilities and this can be a huge challenge. Crowdsourcing is one way to alleviate your burden by having other people assume some of those responsibilities or tasks.
Crowdsourcing according to Wikipedia is ‘the act of outsourcing tasks, traditionally performed by an employee or contractor, to an undefined, large group of people or community (a “crowd”), through an open call.’ Interestingly, Wikipedia itself is a great example of crowdsourcing online- all of the content is input and administered by people like you and me across the globe who have insights and knowledge they want to share. But, I digress.
The proliferation of the Internet and social media brings the ability to tap into the collective knowledge more easily, and this has been the catalyst that has really amped crowdsourcing’s viability from a small business perspective over the last five years.
There are two approaches to online crowdsourcing for business.
1. Formal Crowdsourcing – this is organised, structured crowdsourcing where service providers are connected with potential projects and opportunities through a facilitator like Vancouver’s Hire the World. Similar to outsourcing, crowdsourcing takes the activity of farming out specific tasks or requirements and taps into the online population for both the fulfillment and, in more and more cases, the feedback on decision making.
E-Lance has long been in the business of facilitating the outsourcing of work online. If you need a logo for example and have limited resources it is a great place to start to find the right design for you. Over the years however, online outsourcing has evolved to encompass the crowd as participators throughout the fulfillment process.
2. Informal Crowdsourcing – this is something that you might have done without even realising or thinking much about it. Have you ever asked a question on Facebook, Twitter or LinkedIn and received answers? More than likely you have. Congratulations, you just crowdsourced.
Let me give you an example of informal crowdsourcing. Our website recently had some issues. We found out about it as a result of a post on our Facebook page from a follower who had been trying to access one of our blog posts but, try as he might, he couldn’t get the post to load. We tried to recreate the issue internally but couldn’t so we put the word out on Facebook and immediately our “crowd” went into action. Within about 10 minutes, thanks to feedback from followers, we were able to isolate the problem to MAC users (one follower on Twitter even suggested that there was an issue with some specific code on our site) and to quickly and easily rectify the issue at no cost and with little effort. We were able to fix the problem in a matter of minutes and get the website up and running again, all thanks to crowdsourcing and the Out-Smarts crowd
Which crowdsourcing approach you take will depend on the challenges you are facing and the task at hand. Crowdsourcing can be used for everything, from something as simple as getting directions to the best Italian coffee house in Gastown for an important meeting, to researching your market, getting feedback from clients, learning about new technologies, getting design, admin or other work done, to asking your clients for feedback on your products and services. The only limitation might be your imagination.
With crowdsourcing, the possibilities are endless but, as with every approach, there are risks that should be taken into account. In order to identify these, I crowdsourced by asking a question on Quora and LinkedIn (you can click to read the responses). Luca Hammer on Quora (thanks Luca!) pointed out that you shouldn’t use crowdsourcing for sensitive tasks, should be able to define the task appropriately so that response meets your expectations and that you don’t always know who you are working with and whether they are trust worthy. To this I would add that you should always verify for yourself any information and feedback that you get when using crowdsourcing as a research tool and always do some due diligence to protect yourself from the risks when tapping into the collective.
The Internet connects billions of people worldwide, each individual has skills or knowledge but in isolation their knowledge can only impact their direct circles. With enhanced communication capabilities and social hubs that connect people, being able to source the collective to get work done, to make decisions and to be more productive becomes possible through crowdsourcing.
Written by Corrie Scott, September 21st, 2011
Time and again, when discussing Facebook pages with people, we realize that there are many misconceptions about how these pages work. Below, we discuss a few common mistakes so that you don’t repeat them with your business page.
Most people only ever visit your fan page once, and after that they interact with your page via their newsfeed. Some highly interactive and engaging business pages see frequent repeat visitors, but the majority of fans interact with your page by liking and commenting on postings that appear in their newsfeeds. In order to drive more traffic to your fan page it is important to recognize this fact and post in such a way that entices fans to return to your page. For example, “we’ve posted new photos albums to our page”, or “we post daily tips every weekday, scroll down our page for lots of great advice”.
Many pages owners think that every fan of their page is seeing everything they post. This is far from true. The easiest way to think about how fans see your postings is to think about how you see content on your personal Facebook profile. What appears in your newsfeed is only a fraction of your friend’s activity, it is the information that Facebook has deemed important enough for you to see based, in part, on who you interact with most on Facebook. It is possible to change your newsfeed settings so that you see everything that has recently been posted, but fewer than 10-20% of Facebook users modify these settings.
How can you change how many fans see your postings? Engage your audience! Each time a fan comments on one of your postings it shows up on their Facebook page and in their friend’s newsfeeds. Also, the more a fan likes, comments and interacts with your page, the more often your postings show up in their newsfeed.
A successful business page involves conversations between you and your fans. If you never respond to fan comments, they won’t continue commenting for long. No one wants to talk to a brick wall (pun intended!). The more you respond to fans, the more they will comment and interact with your page. On a similar note, respond to negative comments instead of deleting them from your wall. Social media is about being transparent, and deleting negative comments is the opposite of the image you want to portray. Instead, respond promptly to negative comments and address the person’s concerns in a timely, friendly manner. Often times, even negative comments can be an opportunity for you to shine by showing you care about your customers and their opinions, and that you respond to comments and concerns quickly.
You don’t want to hog your fan’s newsfeeds with 4 or 5 posts all in row, this is a surefire way to get them to unlike your page. Instead, aim to post content 1-2 times a day, and spread your posts out a bit throughout the day. We highly recommend the 80/20 rule – 80% of the time, post interesting content from your industry and 20% of the time, post promotional content about your brand or company. The goal is to draw fans to your page and position yourself as the go-to-resource for the newest and greatest information in your industry. If you do this correctly, fans will naturally be interested in finding out more about your company – without your having to be overly promotional or salesy.
There are many customization features available to Facebook pages, why wouldn’t you take advantage of them? Start by claiming your vanity url if you have over 25 fans. This will make it easier for fans to find your page, and increase your visibility in search results. Next, create custom tabs on your Facebook page, including a custom welcome page, and set your welcome tab as the default landing tab for non-fans. Finally, link your various social media accounts to your Facebook page, including your blog, YouTube, and autoposting your Facebook updates to your Twitter account.
Facebook Ads are a great way to gain fans and awareness of your page – these ads are highly targeted and their precision is virtually unrivaled. Best of all, you set the budget! Spend as little as $1 a day or as much as you’re comfortable with, and you only pay when people click on your ad. Facebook Ads can send people either to your Facebook page or to your external website and are an integral part of building awareness of your business.
Most Facebook page admins are unaware of Facebook’s rules and regulations surrounding contests and promotions, but it’s important to know the details before you inadvertently get your Facebook page deleted for running an illegal contest. In our blog post on Facebook contests, we cut through the legalese and explain the rules and regulations in a straightforward way so you know exactly how to run a contest that follows Facebook’s guidelines.
If you avoid making these 7 mistakes with your Facebook page you will be well on your way to creating an engaging and popular business page. If you need assistance with your business page, contact us and we’d be happy to help.
Written by Mhairi Petrovic, August 17th, 2011
Advertising on social networks like Facebook, Twitter and LinkedIn is becoming more and more popular. A recent Pivot Survey showed that two thirds of marketers surveyed are using social media advertising. This will only continue to grow as more and more people join the ranks of social media users, and companies catch on to the highly targeted and effective nature of this medium.
Often called social advertising, this method (based on a very old approach) takes advantage of the growing number of people using social networks (700m on Facebook, 100m+ on LinkedIn, etc) to advertise to people in a highly targeted way – usually according to their likes, geographic demographics and other defining characteristics. It can be a really useful tool to drive traffic to your website, and especially to build your connections because each follower or connection has given you their implied permission to keep in touch, and are genuinely interested in what you have to offer.
Here at Out-Smarts we always emphasize the importance of strategy when it comes to any social media or internet marketing project, and social ads are no exception. First of all, you need to consider your audience. Who are they and which networks do they use. This will help you determine whether to use Facebook, LinkedIn or another network. Next, you need to consider your goals and how you will measure success.
We were approached recently by a client of ours who had (as an experiment) run simultaneous ads on Facebook and on LinkedIn. The ads were almost identical but whilst the Facebook ad had a phenomenal click through rate, there was not a single click through on LinkedIn. They wondered why this had happened, and how the could track whether the Facebook ads converted to actual business for them.
There are two issues here, the first being the target audience. The reason they were more successful on Facebook is that their target audience is much more likely to be on Facebook, and using it on a regular basis, than LinkedIn. When you are considering which social advertising forum to use, it is always important to consider which tools your audience uses – doing so will help you cut to the chase and will make the likelihood of success higher. If your product or service is aimed at a consumer or broader target audience, then Facebook is going to be better than LinkedIn. If your product or service is business-to-business then LinkedIn will be the way to go. If you have a large brand aimed at the mom community, Twitter might be your best bet.
The second issue is how to track the success of your ads. It is important to consider what your goals are from running the ads (do you want to build your following, drive traffic to your website, etc, and by how much?) and then put processes in place that allow you to do this effectively. If web traffic is your goal, Google Analytics allows you to track conversions from your Facebook ads (but that is a whole other blog post!). If you want to track sales, put processes in place to ask people who buy from you, or who inquire about your products or services, how they heard about you. What is important here is to set realistic goals and outline how you will track them, otherwise why bother?
Once you have determined which tools are best for your audience and how you will measure your success, the process of creating your ads is relatively simple. In the coming weeks we will be creating some how-to posts designed to help you do just that. In the meantime, if you are interested in advertising using social media but don’t have the time or wherewithal to do so, please contact us – this is what we do and we’d love to help!
Other posts about online advertising:
An Introduction to Internet Advertising
The Future of Digital Advertising – iAds and Promoted Tweets
Written by Corrie Scott, July 27th, 2011
Tumblr is a microblogging platform that allows users to share just about anything via their personal Tumblelog. You can 
quickly and easily post whatever you want – text, photos, videos, music, quotes, and links, from wherever you want – your web browser, phone, desktop computer, or email. The service prides itself on its ease of use, as well as the ability to customize everything including the colors of your Tumblelog and the HTML code of your Tumblr theme.
As of last month, Tumblr has surpassed WordPress in total number of blogs with more than 20 million. In fact, Tumblr has almost 22 million blogs, more than 7 billion individual blog posts, and averages more than 30 million posts each day. The service also boasts a retention rate of 85% versus Twitter’s 40% – once users sign up for Tumblr they are very likely to continue using it. When you compare Tumblr’s retention rate with traditional blogging you can see that they must be doing something right!
Tumblr is poised to do to blogging what texting did to email, ie. not rendering it obsolete, but certainly giving it a run for its money.
With Tumblr, you spend less time writing content, and yet readers of your Tumblelog tend to get a better picture of who/what you are as a person or company. As founder David Karp said, “Tumblelogs don’t need all the context of written post. The context is the blog itself, or the person writing it.” Reading one post in someone’s Tumblelog doesn’t tell you much, but browsing through their posts gives you a remarkably accurate picture of who/what they are, without all the reading associated with a traditional blog. Also, Tumbelogs are likely to appeal to a wider audience, as some will prefer the assortment of photos, video files, and links that a traditional blog may be lacking.
Tumblr’s API allows Tumblelogs to be extensively modified; users can delete all the basic formatting and start from scratch. If you can imagine it, chances are you can do it with Tumblr. The outcome for brands and businesses is huge; connect more deeply with your readers, in less time, and on your customized, easy to use microblog. No wonder Tumblr is exploding in popularity!
To find out more about why everyone loves Tumblr, click here to see the many features available to you via your Tumblelog.
Written by Mhairi Petrovic, June 09th, 2011
Is social media one of the things on your to do list that never gets addressed because you don’t know where to start, or how to use it 
effectively? Perhaps you have embarked on a social media implementation that has fizzled out because you have other more pressing priorities and don’t have the time to manage it effectively. For many small to medium sized businesses, social media is a conundrum and the solution is invariably to bring in a social media expert to assist.
Hiring an expert in social media can be a great solution to these problems because it enables you to cut to the chase without having to worry about the steep learning curve social media can entail. It also increases the likelihood of your organisation achieving its social media goals more quickly, but only if you choose the right organisation or individual to work with. Beware, if your chosen partner in this area turns out to be inept, you could end up throwing money down the drain, or worse, damaging your online reputation.
Here are ten tips that will help you determine how to hire the right social media help.
As with any partnership decision, often the best place to start when looking for a social media expert to work with is to ask people in your own business network who they work with, and whether they would recommend them. Unfortunately, there are a a lot of cowboys and snake oil salesmen claiming to be social media gurus right now, but if you follow the guidance outlined above you will be more likely to identify the right social media partner for you. Or you could just contact Out-Smarts, we do come highly recommended!
Written by Corrie Scott, June 02nd, 2011
The following is a blog post written by Lauren Bacon, a partner of Raised Eyebrow Web Studio. With her permission, we’ve reprinted it on our blog. If you’d like to see the original, click here.
If you’re a registered nonprofit and you’re not using Google’s Grants program, you might want to get on board. I’ve got lots to say about the benefits of this program, but let’s start with these two very appealing benefits:
Free Google Ads worth up to $10,000 per month.
A designated “nonprofit” channel on YouTube, also free.
For a long time, these benefits have been available to U.S.-based charities but not up here in Canada. That’s changed, and Canadian nonprofits are eligible too.
If this is enough to convince you, and you’re ready to go apply right this instant, I won’t stop you – here’s the link to the application form. But if you want more details first, read on.
Let’s start with the free advertising. Google sells the text-based ads that appear alongside their search results (brand name: AdWords) via an auction-like system: you select the keywords you want to advertise on (e.g. if you’re Covenant House Vancouver, you might want to show up on search results pages for searches like “homeless youth”, “homelessness Vancouver”, “at-risk youth Vancouver”, and so on), and you tell Google how much you’re willing to pay per click – perhaps 5 cents, maybe a dollar, maybe more. The more you’re willing to spend, the more likely it is that your ad will appear at (or near) the top of the ads, and on the first page of search results.
There’s an art to choosing the right keywords, of course, and Google has some tools to help you here. You’ll benefit greatly from taking a trial-and-error approach, and by crafting the text of your ad very carefully to be a) relevant to the search results on which it appears and b) enticing enough to attract traffic.
In any case, the premise of the Google Grants program (more details here) is that they will allow you to bid up to $1.00 per click, and they won’t charge you a penny – and you can “spend” up to $10,000 a month for your free ads. It’s a great deal, with no financial risk to you that I can see. (If you know of any, please leave them in the comments.)
OK, on to benefit #2: your own branded “channel” page on YouTube. YouTube (which is owned by Google) has their own nonprofit program aimed at helping charitable organizations improve their reach & support online activism and fundraising. The primary benefits of their program are:
Your own “channel” page (like this one from the Canadian Centre for Policy Alternatives), which can be branded to coordinate with your other online communications channels.
The option to drive fundraising through a Google Checkout “Donate” button (this isn’t for everyone, as you may have your own online donation software you want to use to ensure that your contacts are kept in one place);
You’ll be included on YouTube’s nonprofit channels and nonprofit videos pages
And perhaps most interestingly, they provide you with the option to add a call-to-action overlay on your videos, to drive traffic to your online campaigns.
If you’re using YouTube at all, this is well worth pursing. Full details on the YouTube Nonprofit Program are available here. And you can apply with the same Google for Nonprofits account you use for AdWords.
And if you’re not using YouTube yet, here’s a great post from Socialbrite on why you should be.
There’s more, too – Google Earth for nonprofits, Google Apps for nonprofits… the list goes on.
Here’s that application form once again. Highly recommended.
