Learn our tips for Social Media Success at Small Business BC

Join Mhairi at Small Business BC or from the comfort of your office and learn about the basics of social media as we share our tips and tactics for success.

Seminar Date

Monday,  June 15, 2015 – 1:00pm to 3:30pm

Social Media and On-line Marketing Tactics

Just because you know what social media is, does not mean that you necessarily understand how to use it to grow and develop your business. This workshop focuses on understanding social media, what is it and how it’s connecting people.

Learning Objectives:

  • Learn how/if social media should be an important part of your marketing strategy.
  • Understand what opportunities are available for you to leverage social media for business growth and prospecting.

This seminar is hosted at Small Business BC in Vancouver and delivered to other locations via live webinar. All webinar participants will also receive access to a recording for seven days after the live session.

Buy Now, choose your preferred location:

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My #1 Tip for Effective Social Media

Most businesses that use social media don’t do this and yet it’s the number one activity that can bring you business. Watch this and see my #1 tip to help you grow your business using social media.

Social Leadership – What It Means To Me

Yesterday I was invited, at the last minute, to join a panel of articulate and gifted women to present and discuss women in leadership for the Women in Leadership Foundation mentorship program here in Vancouver. I was honoured to be part of such an esteemed group that included Cindy Hogg – Moving the Human Spirit, Agnes Garaba – SAP – Head of HR Canada, Stephanie Redivo – GIRLsmarts4tech & SAP – Senior Project Manager  and Ingrid Kastens – Executive Director Pacific Community Resources Society. As is often the case with me, I jumped in with both feet without giving it much thought then began to panic: “what will I say”, “what do I know about leadership” said the pesky voices in my head. So I broke it into bite sized chunks.

Thanks to Gwen Gnazdowsky for facilitating this great event and to Sherry Baumgardner for sharing the lovely photos below.

What Leadership Means to Me

If your actions inspire others to dream

For me leadership is all about sharing my knowledge with others so that they can learn from me and from the mistakes and successes I’ve had along the way.  It is also about learning from the experiences and knowledge of thought leaders – people to whom I am very thankful to every day because they share their insights and help me stay abreast of developments in such a fast changing industry (shout out to Mari Smith, Chris Brogan, Brian Solis, Seth Goden, Mitch Joel, Scott Stratten and all the influencers who tirelessly lead and share).

Leadership is all about inspiring others to do great things but it’s not about doing it for them nor is it about forcing them to do things your way. I’ve had some great bosses over the years but not all of them have been great leaders (or even good ones for that matter!).

Leadership and Social Media

Social media gives us a vehicle to lead and to be influenced like never before. We live in a time when technology allows us to inspire others and lead in brand new ways. Twenty years ago leadership was more about personal one on one connections. You could read books by leaders but there was little or no interaction. You could influence and be influenced by colleagues, bosses and partners but it was difficult to influence a wider audience.

I am not saying that personal, one on one leadership connections are no longer important to leadership (they are still paramount) but now things are different and we’re so fortunate to live at a time when we can augment personal relationships to influence, interact and collaborate with like minded people across the globe online.

During our panel the other speakers talked about connections, about trust, about corporate culture, about partnerships and about inspiring creativity. Social media enhances our ability to do each of these.

WIL 11Key Components to Social Leadership

1. Connections – social media allows us to connect with younger generations in the forums they are most comfortable with so that we can help and influence them in positive ways. It also allows us to connect and learn from those influencers, to grow those connections into valuable relationships and to take advantage of their sage advice to have a positive impact on you and your career or business. Humans have produced more information in the last 2 years than ever before but if you are following the right people rather than haphazardly following everyone and anyone you will be exposed to great content.

WIL 172. Content – social media allows us to share our wisdom and learnings and to disseminate great content that we find online with other interested parties. One of the purposes if this blog is to share content that is valuable and might inspire other businesses and marketers. As an influencee, the ability to listen effectively is key here, to know how to use hashtags and lists.

3. Communication – social media allows us to communicate with much wider audiences and to connect one on one or one to many like never before. Effective communication is the top attribute for effective leadership and yet many CEO’s who have the opportunity to do so don’t or won’t. Blogging,  Twitter, Facebook, LinkedIn and YouTube offer leaders a vehicle to communicate and influence in very personal and positive ways.

WIL 18

Social Leadership and Inspiration

As someone who runs a small company working with select clients, the opportunity to talk on this panel got me thinking about the ways I lead. I was surprised to realise that whilst I don’t always have the opportunity to lead many subordinates in traditional hierarchical, corporate leadership roles (and I am quite glad of that!), I lead in other ways. Practically everything I do from influencing and assisting clients, partners and associates to grow online, to sharing blog posts, to Tweeting valuable content, to mentoring other women and to speaking and teaching, is intended to unfluence and inspire others in positive ways and for that opportunity I am grateful.

Websites That Showcase Brand and Style

PMIHA business owner recently asked to see some examples of websites we’ve worked on so that they could get a feel for our ‘style’. It’s a great question and most companies that create sites for clients do have a distinct style.

At Out-Smarts though, it’s not about us it’s all about capturing our clients’ style (or brand!). We work hard during our discovery process to truly understand our client’s style and goals and to make sure that this shines through in the sites we build.

PMIH2Here’s an example from a site we launched recently. The client is Port Moody Integrated Health, a clinic that provides Naturopathy, Chiropractic and Massage Therapy services.

When we started working together they had a vision of a site that is uncluttered and easy for people to navigate on any device, one that contained exactly the information that their clients required and, most importantly, conveyed tranquility and natural balance (this is how people feel when they leave the clinic). The site also had to have a west coast feel.

Responsive Health Website - Out-SmartsWe created a scrolling parallax site that is responsive to major devices. The background image on the main page is the rainforest of BC. Clients can easily click on the navigation to book and appointment, find forms or locate their clinic. It’s also integrated to their online booking app so that clients can easily schedule their appointments online.

Whether it’s websites, social media or search for us it’s not about our style, it’s about finding our client’s style and we work hard to make surer we do that.





The Key Points I Learned At The Art Of Marketing Today

Art of Marketing Vancouver RecapThis year’s line up at the Art of Marketing wasn’t as ‘star studded’ as previous years and I debated whether to go or not. I’m glad I did. The quality of the presentations was even better than before.  In marketing we’re getting back to basics. We’re not obsessed solely by social media anymore and that’s great because now we can focus on what makes people tick and how this applies to all aspects of marketing.

The underlying thread in every presentation was psychology, how people think, what they do and how great marketers manipulate, ahem, influence.

Here are some of the key points I learned from the speakers.

Dr. Robert Cialdini – Influence: The Ultimate Power Tool

Robert’s presentation was all about tactics we can use to develop strong and meaningful business relationships. His key takeaway came in the form of a handy dandy laminated card outlining how to ethically influence people:

  • Remember to reciprocate – be the first to give service, information or concessions.
  • Emaphisize scarcity, unique features and exclusive information.
  • Know and show your authority – but remember to empahisize your weaknesses first.
  • Start small and build – consistently.
  • Make friends to influence people – what do you have in common? Being genuine is important.
  • People proof, people power – gain consensus and unleash people power  by sharing others successes and tesimonials.

Nir Eyal – Hooked: How to Build Habit-Forming Products

There are 4 key aspects to getting people hooked on your products:

  1. The Trigger – the thing that sparks your interest (can be internal or external). These triggers tend to be habit forming because when we see them we feel a certain way.
  2. The Action – companies leverage motivation and ability to get people to take action.
  3. The Reward – there has to be something in it for the intended audience.
  4. The Investment – how do you get them hooked so that they come back for more.

Martin Lindstrom – Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy

According to Martin, if you want to persaude people to buy you first need to get clear on what the emotional end goal is then you need to uncover the things that matter most to the people you want to buy from you. Unfortunately we’re drowning in big data but have no real information – or we are missing the small things that really matter. Martin notices unusual correlations in behaviour that impact decisions and by small I mean the things that most people miss or take for granted. For example, did you know that your credit rating can be assessed by the way you type? He pulls from his experience to tell stories such as telling why people in Saudi wrap things in plastic (fear) and why people are more likely to buy when you appeal to their inner age (which is usualy somewhere in the 20s) rather than their actual age.

He ended with this quote from Benjamin Franklin – ‘Tell me and I forget, teach me and I may remember, involve me and I learn.

Jackie Huba – Loyalty Lessons from Lady Gaga

Businesses and marketers can learn a lot from Lady Gaga. The pop phenomenon knows her fan’s inside out. She’s taken the time to truly understand her 1 percenters – those fans that are passionate to the point of obsession (she’s even given them a name – “Little Monsters”) and she focuses on making them feel special. She’s also someone who does things her way, supports and publicises the causes she believes in and is true and authentic to herself.  As a result she is hugely succesful and has a loyal following of fans who would follow her to the ends of the earth.  If businesses spent more time getting to know their 1% clients and catering to them instead of constantly pursuing new clients they would be much more effective.

Chip Heath – Made to Stick: Why Some Ideas Survive and Others Die

Chip’s presentation was all about the decisions people make and how they make them. There are 4 points  that impact the likelihood that your decision will be the right one:

  1. Consider all the options – don’t just get stuck on one and go for it. Take time to think about all possible options. If you do then you are more likely to choose the right one and even if you don’t you will be more likely to adapt and change along the way and you will be faster at getting it done!
  2. Reality test your assumptions.
  3. Distance yourself from the decision – consider what the impact of your decision will be in 10 mintues, in 10 months and in 10 years.
  4. Prepare to be wrong – think about what can go wrong and put contingenies in place before it’s too late.

The Art of Marketing  found a new home this year in the Convention Centre East in Vancouver. Floor level seating didn’t enhance the experience the way plush theatre seating at the old location (Chan Centre) did, and the lack of wifi for an event costing several hundred bucks was archaic but this did nothing to diminish the impact of the speakers.